I WILL NOT GO ANYWHERE ELSE NOW THAT I'VE BEEN HERE!!! What else can I say about these guys but their shop is one of a kind. Fast, efficient, friendly, helpful, and definitely are NOT there to rip off their customers. I had some work done by a previous mechanic at another shop and was having some check engine light issues after the work was performed. Looked these guys up on Yelp and thought I'd give them a try after seeing the great reviews. Spoke with Tamra who was extremely nice and got me in as soon as she could. When I first got there I was greeted by the owner Phil. I let him know of my problem and he ran a free Diagnostics check (which by the way I've never heard of any shop doing). After some searching he found out that my spark plug wires were bad, all of which I was told by the pre-mentioned previous mechanic were replaced. He gave me an absolutely fair estimate but knowing a little bit about cars I decided to change them myself. He told me good luck and sent me on my way, did not try and upsell anything to me (which as you know with auto shops is quite rare). Upon replacing the spark plug wires, one of them was so bad it fell apart when tugging on it. Needless to say got those replaced but the check engine light issue still remained. Called up Litchfield Auto and again Tamra squeezed me in ASAP. Got there the second time and Phil and his mechanics again started a free Diagnostics on the car, mind you they closed at 6pm and I showed up about 4pm. Upon further inspection, he told me that the spark plug wires were crossed and fixed them, handed me my keys, again at no charge and told me have a great day. I couldn't believe the great service at this point so I MYSELF asked him to charge me a labor fee for these guys working on my car for hours between both of the days I took it there. Long story short these guys are EXCELLENT. I have never been to a shop that is this clean and that is actually concerned about retaining loyal customers and not just how much money they can squeeze out of you. Like I said before I know a little bit about cars and Phil and his staff are one of a kind. He took the time to talk with me about the issues and explain how things work with the car so we could be on the same page and never did I once feel like he was out to get me. THEIR DETERMINATION TO FIND THE PROBLEM WITH MY CAR WAS OUTSTANDING!!!! I will DEFINITELY recommend this shop to anyone I know and will go there for all my auto needs. Thanks again guys for being there for the customer!!!!
Thank you for 5 stars Anthony and the extra time you took to leave a review! It means the world to us that our clients know they can expect nothing but the highest quality service! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!
- Litchfield Auto Repair