Auto Repair in Goodyear, AZ

I too used to think this was a "good" shop, with an "honest" mechanic. I took my Jeep to them with a SIMPLE clutch problem. The rod fell out of my clutch master cylinder and needed replacing, the clutch needed replacing as well, I didn't feel like crawling around under my Jeep for 2 days wrestling with my transmission by myself so I thought, I'll just let Litchfield Auto Repair do it. A week later they call me to say my Jeep is ready. They told me there was grinding in reverse. I'm thinking they are talking about that little bit of grinding you get shifting into reverse sometimes so I go pick it up. Pay the almost $3,000 bill (they replaced a head too) and head out. Go to the store and when I go to back out of my parking space it won't go into reverse at all, as if i was attempting to shift into gear WITHOUT using the clutch! It was not going into reverse. Now I knew it had to be a problem with the clutch because the clutch pedal feels spongy and it's HALFWAY to the floor. Obviously, since my transmission was working just as it should before the clutch job, and the feel of the pedal, and the grinding in reverse is an obvious indication of a clutch issue, and most likely means there's air in the hydraulic clutch system. So after the Christmas holidays I take it back to them and say "Something's not right, the pedal's halfway to the floor and I could get in reverse just fine before they replaced the clutch". They tell me fine they'll look at it again. Another WEEK goes by I go pick it up. No change. Still no reverse. So by this time I realize they are not going to fix it. I drive it home and tell my girlfriend that I am going to fix it and I am going to take it back up there and confront them with it but that I wanted my girlfriend to go with me because I wanted her to be a witness to the conversation so she could then write her own review about our experience and hear all the BS these guys were feeding me. So I fix it in about an hour in the driveway with my girlfriend watching every move. I kid you not, I reverse bled it and it took me about 30 minutes. My transmission shifts beautifully. There's absolutely nothing wrong with it as I knew, but I had to fix it myself as proof. So I tell my girlfriend to come with me and listen. I told her that I was going to go over the problems with the clutch, the soft pedal, loss of pedal travel etc. and then tell him if he was sure it was the transmission then I wanted to have them rebuild it for the $2000 they quoted me, but only if they were sure it was NOT the clutch. Oh, and they replaced EVERY SINGLE PART you can replace in my clutch AND the clutch hydraulic system. So here's the good part. Right there with my girlfriend listening they told me my synchros in my tranny were going out, and that the new clutch was putting "pressure" on my already weak transmission which is why it wont' shift into reverse!! The owner Phil, and BOTH of the guys in the office told me the same thing. The OWNER, and BOTH of the guys that work in the office. Same story. At this point I tell them that is very interesting because I bled the clutch myself and it shifts great. Bled it one time. They claim they had 3 mechanics look at it. Interesting. I'm not a mechanic. I watched a Youtube video and fixed it 3o minutes later. It was laughably easy to fix. So I then informed them that not only is it shifting fine, but I also know that reverse has no synchro. Mark starts stammering and stuttering and says "well let me get you the owner". So the owner comes up to me checks out the clutch and apologizes and says they "made a mistake". Really? I don't believe that for one second. Phil told me he has 27 years experience in the auto repair business. There's at least 8 mechanics that work in the shop. So, with all Phil's experience and the cumulative experience of every mechanic in his shop, and they just couldn't figure out how to bleed a clutch? I think not. We caught them red handed lying to us and telling us it was the "reverse synchro" (there ain't one), and that the new clutch was putting "pressure" on the transmission, What? That's not how a clutch works (it puts pressure on the flywheel) and quoted me $2000 to fix it. When I told the owner Phil it looks like he was trying to rip me off for a transmission rebuild. Phil then told me another lie and said he wouldn't be trying to rip me off because he doesn't make any money on a transmission rebuild. Really? There's only about $400 max in parts to rebuild it. So Phil, it has been determined that YOU are a LIAR and a CROOK, FAR from honest. You should be out of business. I don't even care about the money but all the lying and trickery. There's no possibility as far as I'm concerned that Phil and his entire shop of mechanics can't bleed a clutch. I'm still stunned that the owner and both service advisors lied to me like they did. My girlfriend will be doing a review too she heard every word. What a bunch of CROOKS! IDIOTS! These guys suck, can't eve

I took my Jeep in with a SIMPLE clutch problem. Pick up. Go to store. I go to back out of my parking space it won’t go into reverse at all, as if i was trying to shift into gear WITHOUT the clutch! I knew it was a clutch problem: pedal feels spongy, loss of travel, reverse only grind. Signs of air in the clutch hydraulic system. And umm, there’s also the fact that it was shifting fine before they worked on it. I take it back. WEEK later, NO CHANGE. I tell my girlfriend I’m going to fix it and take it back and confront them. I kid you not, I reverse bleed it, 30 minutes, shifting BEAUTIFUL! I ask my girlfriend to come with and listen so she could hear this! I told her that I was going to go over with them the problems with the clutch: soft pedal, loss of pedal travel etc. Then ask him if he was sure it was the transmission. If so, I wanted to have them rebuild it for the $2000 they quoted me. With my girlfriend listening, they told me my synchros in my tranny were going out, and that the new clutch was putting “pressure” on my transmission and it won’t shift into reverse!! The OWNER, and BOTH of the guys that work in the office, same story. At this point I tell them I bleed the clutch and it shifts great. They claim 3 mechanics looked at it. Interesting. It was laughably easy to fix. I informed them I also know that reverse has no synchro. Mark starts stuttering and says “well let me get you the owner”. The owner checks out the clutch and says they “made a mistake”. Really? I don’t believe that for a second. Phil said he has 27 years experience. There’s 8 mechanics in the shop. With Phil’s experience and the cumulative experience of every mechanic in his shop, they couldn’t figure out how to bleed a clutch? We caught them red handed. My gf heard every word. You should of heard 'em all blubbering when I told them reverse has no synchro and I fixed it myself in the driveway! HA! Phil, YOU are a LIAR and a CROOK! You should be out of business.

I hate going to auto shops but this place made me believe that good honest people still exist. Took in one of our older vehicles that failed emissions. After they ran a diagnostic test they recommended a free alternative that would hopefully solve the issue. Well it worked and they did not charge us a signal penny. Now they have earned my business and I will be making another appointment for my other car ASAP.

I have made appointments at this location several times. There staff is always helpful and friendly and I can depend on consistently great service. They also offer a military discount. This is a great service department!

I came here because my engine light came on and I wanted to get it taken care off. After reading the many positive reviews, it is clear why they are honest. They have definitely earned my trust. I will be returning as a customer for future problems with my vehicles. Thank you!!!

Got an oil change. Everyone was very nice and respectful. Explained why they did everything they did. Exceptional customer service.

Going to a new mechanic always makes me nervous. I came here because of the great reviews I read and I must say, this place did not disappoint. I submitted a service request on their website and within 15 min I got a call back to schedule an appointment. I was able to get in just a couple of days later. The waiting area is nice and the woman that greeted me was friendly. It only took about 20-30 minutes after they took my van back for them to diagnose the issue and give me a quote. I spoke with Mike and he was extremely friendly and efficient. He had a price breakdown ready and explained what was absolutely necessary that day. What pleasantly surprised me the most is the price they quoted me was significantly cheaper (by hundreds of dollars) than where I had gotten a quote prior. I felt like through the whole process they kept me informed and were honest. I even made my next appointment while at the last one to have the rest of the repairs done. It is such a relief to finally find a good, HONEST mechanic.

This place found my issue with my car within an hour or two of dropping it off and had it done before I went to work, amazing service and they were so fast too. I had dropped my car off at multiple shops before and they'd hold my car for days at a time only to tell me their guesses on what it could be (800-2,000 dollar guesses) I'm glad that I was recommended to this place

Needed my ignigition replaced and shifter looked at , made an appointment was helped right away by Mark who was very friendly , gave me no run around said he would try to replace the key first then go from there , I knew that would not work but I thank them for trying , they told me the shifter needed to be replaced also because it's tied in with the ignigition which I figured anyway the button kept popping out , $550 for both seemed very reasonable even my brother in law who is a auto mechanic on the east side said that was not bad at all , everyone there is very friendly from Jenni who answers the phone to the techs , will definitely be back here for furtue repairs on my 05 Saturan Vue , will also recommend to friends and family, good job guys Thanks

Hellooooooo, I'm another 'First Timer" at "Litchfield Auto Repair". I brought in my 2001 Ford f150 pickup, the AC had quit on me a while back, but at that time, I was not able to get it repaired. New to Goodyear Az. I needed to find a new mechanic, and like a lot of you, I too, came to yelp to search. So here I am. I work such long hours, so I had to set things up on the phone. Dropped my truck off on a Sunday night, put my keys in the "Night Drop", and waited to hear form them on Monday. So Monday came, Talked to Mike, he said it was a mess, which I knew, and I said lets fix it. My truck was stubborn, it made them really work hard, but I now have a very chilly truck, and me and my wife are so very happy! GREAT communication at all times!! They called me with updates, kept me in the loop of what was going on, very important to me. They gave me a quote and stuck to it. Glad to be a new customer!! I give "Litchfield Auto Repair" a very big "Woo Hoo"! Thanks again to Mike and Phil.