I would not come or trust this place. I brought my statement from Toyota of all the work they would do to fix my van. Being pregnant I brought my car to this location for a second opinion after Toyota looked at. Due to reviews we came. Being a military spouses, 36 weeks pregnant at the time... I feel that I was taken advantage due to price in fixing the 3 leaks in the engine that was over 5g they quoted me on... I should of went back to Toyota dealership with the same paperwork I showed them the problem they found and had them do it...due to the fact that Toyota dealership would fixed the problem and more. They can leave a long review to keep all there reviews seeming like they are loyal but sadly as time went on I have come to find more people being taken advantage by this company. I'm just glad I'm leaving my experience about them through google. I will not return or refer people to them. It's sad what people/companies do to get as much money as possible. I will steer and warn military spouses to stay from this company.
Well I have waited a couple days to respond to this because after speaking with Jaime's husband I thought they may remove or edit their review. When I asked him what it was that they were unhappy about our services from over 6 months ago he said " I don't know, I'm not sure why she had left that review". Not sure what to say to that I asked why she would think that we try to " get as much money as possible" from pregnant women or military. His response was "not sure". I expressed to him that we ourselves have family in the military and take offence to this statement. He had said that it was not a good time to talk and I had asked to have them call back to discuss the situation. To this point have heard nothing. I believe she may have the situation reversed. We had performed so much work on the van that it required we have it for a week. Between the nearly 50 hours of labor to perform the work and the near $2000 in parts, we were much less than the dealer. We also performed several maintenance items at the same time as suspension work, steering work, water pump replacement, power steering work, tune up, etc... We did not just fix a couple oil leaks as she had stated. Between the over lapping labor discounts and the $545.99 military discount they had received this brought a nearly $7000 worth of repairs to an out the door total just below $5200. When they had seen the difference in price verses the other shops this is when they had decided to have us do the repairs and approved all this work. I glad to see that there are no complaints on the vehicles condition after performing so much work. We always try to do our best and describing what services are being performed and at what price. We offer for customers to look at the vehicles with us while on the hoist's and to have a full understanding of all the options for repairs such prioritizing them. The Nyman's chose to do it all at the same because they could take advantage of large savings with overlapping labor. I do thank them for the business, and hope to retain them as customers. And thank you Mr. Nyman Sir for your services. We always feel most appreciative for what our armed forces do for our communities and our country. Phil Pecora Litchfield Auto Repair
- Litchfield Auto Repair