Reviews - Page 39 - Litchfield Auto Repair

Thomas J Strausser

2/21/2018

The mechanics seem genuinely trustworthy here, glad to have found such a place!

Hi Thomas, Thank you for your great review! We pride ourselves on putting our customers first. We look forward to seeing you again in the near future.

- Litchfield Auto Repair

Paul Cerny

2/21/2018

Got us right in, fair and honest. All my vehicles will be going here.

Thanks for the loyalty, Paul! We appreciate your business!

- Litchfield Auto Repair

Cindy Paynter

2/21/2018

Awesome customer service. Didn't pressure me into repairs that I needed. Would definitely take my vehicles there again.

Thanks, Cindy! We want to treat our customers the way that we would want to be treated. We hope to see you again next time!

- Litchfield Auto Repair

elatedBison

2/21/2018

Got an oil change. Everyone was very nice and respectful. Explained why they did everything they did. Exceptional customer service.

We take great pride in treating our customers right. That's why we do our best to explain what your vehicle needs and what you can expect from us. We hope to see you again the next time you need an oil change!

- Litchfield Auto Repair

Tammy Babler

2/21/2018

The staff at Litchfield Auto body is great! They do great work and if they find something else they always call!

Thanks for the review, Tammy! We have our customers best interest in mind when it comes to what work we need to perform on their vehicles!

- Litchfield Auto Repair

Marsha Hale

2/21/2018

They had my car done within 24 hours. Much cheaper on price and seemed very honest. Definitely will be going back if needed

We're happy we could provide you with 5 star service, Marsha! We hope you come back the next time you need some work done!

- Litchfield Auto Repair

Creed Hansen

2/21/2018

Very very good mechanic. Clearly honest. I have a car they probably could have lied about a hundred times already and made thousands (though I would have just sold the car) but instead they'll let you know everything wrong with it, and also tell you which problems can actually be safety hazards. That way you don't over-spend.

Hi Creed, We pride ourselves on putting our customers first, we’re glad you had such a great experience first hand!

- Litchfield Auto Repair

D F

2/21/2018

They charged me $75 to change my oil and filter. And even though I had an appointment I waited 5 1/2 hours for my car to be done. I've had this car for five years and every time I change the oil it costs 40 bucks. I definitely will not be returning to this repair shop.

DF thank you for your review. As the owner I take all reviews very seriously. I apologize if we did not exceed your expectations. Your review states you were not happy with the price or the amount of time taken. I would like to explain. Your vehicle had a full service oil change with tire rotation and full synthetic oil. We replaced the dirty air filter and tried to reattach a mirror that could not be done due to a cracked windshield. Mike had called you at 11:25am to discuss your vehicle and you had agreed to the price for services and authorized the air filter replacement. Anytime an appointment is made to drop off the vehicle for service, we prioritize services with customers who are waiting, and the work load on the technicians. We do our best to achieve an efficient repair that can minimize costs to be as competitive as possible. Your vehicle was completed just after lunch time. I know you had picked up later that evening. The only way we could perform this service quicker is if you were here waiting with it. You then would be a higher priority to minimize wait time. As far as the price unfortunately on oil changes with vehicles that require full synthetic oil we are limited to the cost of the oil and parts. There is no way to do this for any less. The $10 we charge in labor is not enough to even pay the technician for the work and time it takes to perform this service. I hope that maybe after some explanation and understanding of our industry, you will feel differently about our services. We strive to assure 100% customer satisfaction. If you have any questions, or suggestions please call me at 623-882-8700. My name is Phil. Thank you, and have a great day.

- Litchfield Auto Repair

Andrew Knoll

2/21/2018

Friendly staff but was not satisfied point blank. Had rear half of transfer case replaced because of leak. That repair was good. Also rear pads and rotors are good. Idler arm needs replacing as predicted, no complaints on that. Had front outer axle seals replaced, contrary to what i had suggested prior to that repair, which was pulling the case apart and resealing between mating surfaces. It still leaks. Had CV axles put on. They said they'd guarantee the parts and labor, knowing that my tahoe is lifted prior to repair or quote. The cv boot kept ripping, after the first one they said they'd no longer replace the part but would honor the service guarantee. I just did it myself. Then soon after, brought it in for an alignment directly after putting all new steering and suspension components on it. I had it fairly close to straight before, but noticed cast and camber was not set on it, just toe. I came in and spent a good chunk of my money to walk away not satisfied. Won't bring any more business to them.

I apologize we could not better service your vehicle. It has a lift yes, and we work on many lifted trucks, however when a CV boot tears not due to defective parts our suppliers have a hard time warranting them. We actually had to purchase another one to take care of it for you the first time. Also to get that alignment in spec there would have to be some kind of fabrication to modify the suspension to achieve a better alignment. Usually custom suspensions require custom alignments and different specs. We value you as a customer and would like to retain you as a customer. Please let me know if there is anything we could do to give you a better experience with us. Thank you and have a great day. Phil (623) 882 - 8700.

- Litchfield Auto Repair

Steven Whetstine

2/21/2018

I set an appointment for 1pm and had my car there at 11:30am but it didn't get looked at till 4pm and because of that they couldn't get the parts they needed to fix the car till the next day. These parts and labor was quoted to me at around 800 which I agreed to out of good faith. When I got home and looked over the receipt I was charged 180 for labor when told it was gonna be 100 in labor because it was only going to take an hour tops to install everything and the rest parts which I looked up and found out they charged me 260 over what I would of costed me to by them myself. They have super knowledgeable mechanics there that I truly believe are the best around at what they do but I was ripped off and took 3 days off work one of which was unpaid because it needed to be fixed. Thanks for fixing my car but that's it.

Steven thank you for your review. I have tried to contact you yesterday. Please call me to discuss as I assure you were not ripped off. One of your parts had to be picked up at a dealer in Mesa. All parts we used on your vehicle were from the dealership and they control the pricing. These were the best parts for your particular repair to use and that's why we went there. Your vehicle arrived at 11.30 and you picked up at 3.00 the next day. Sorry we could not get it done any faster, we had to get the right part for the right repair. Sometimes vehicle break downs are not convenient and we work very to get vehicles finished as fast as possible. I apologize we could not exceed your expectations. We appreciate your business and look forward to serving you in the future.

- Litchfield Auto Repair

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