Auto Repair in Goodyear, AZ

Hi Phil, Thanks for letting us know your tremendous experience here at Litchfield Auto Repair! We will continue to provide you with top quality service.

Hi Joey, Thank you for your great review! We look forward to seeing you again in the near future.

Thanks for the review! We are glad we could provide you with top notch customer service!

Thank you for your loyalty, Chris! We are happy to have earned your business.

Hi Rob, Thank you for sharing about your amazing visit at Litchfield Auto Repair! We look forward to seeing you the next time you're in the area!

Thank you Jon for your review, and giving me the opportunity to speak with you on the phone. As we had discussed this was an unusual case where a part that was not common to have problems was leaking. At the time we did our inspection there was play in a bearing that would cause the seal to leak and noise from that bearing. As the flange was removed for the seal replacement, then re tighten thus may have absorbed this play. Not sure how this is to happen, since we did not perform any work to know for sure. However as you have stated there is no more leaks etc. I'm glad that you were successful in getting your vehicle repaired. I felt it was necessary to respond to the review for other people see as I had told you that had we been given the opportunity to work on your vehicle we would have discovered this as well and then obviously would not charge you for a transfer case replacement. As I assured you we are not out to rip people off and we hold very true to our slogan of "At Least There Is One Fair And Honest Mechanic". I felt after your response on the phone that you may still feel you would bring your vehicle back to us that you yourself believe were not out take advantage of our customers. Thanks Again. Litchfield Auto Repair

Aimee you have completely miss-understood what we were telling you about your car. Your coolant is low because you have a coolant leak. We filled it before you left, and it sounds like you have had to fill it again. I'm not replying to argue your review, I'm trying to prevent you from a massive repair. Your water pump is leaking, and you have a lot of corrosion build up under the intake manifold by the cylinder head gaskets. We had explained that we need to replace the water pump and clean off the valley under the intake manifold to recheck for leaks. If the cylinder head gaskets are leaking it could be costly. Not $4500.00. I'm not sure where you had come up with that number. If you continue to drive it you will break down. It is not uncommon for water pumps to leak and then stop and start up again. even if you don't have us do the repairs have someone do it before your left on the side of the road and with a much more expensive repair. I tried to call you, however you did not answer. I hope you read this before its too late. You can come in and I will show you on your vehicle exactly what we are talking about so you can better understand. This is not us trying to scare you to do the work, it's simply because we care about our customers. Were not taking anything from you, we did not charge you anything, we advised you as to the extent of what could be going on with your engine. I hope that you will read this response and get your car looked at. Somewhere.. Thank you, Litchfield Auto Repair

We're glad we are always able to make quality fries at a fair price! Thank you for your continues business, Jake!

Thank you so much for letting us know your feedback! We hope to see you again in the near future so that we are able to prove to you that we're serious about great service.

Well I have waited a couple days to respond to this because after speaking with Jaime's husband I thought they may remove or edit their review. When I asked him what it was that they were unhappy about our services from over 6 months ago he said " I don't know, I'm not sure why she had left that review". Not sure what to say to that I asked why she would think that we try to " get as much money as possible" from pregnant women or military. His response was "not sure". I expressed to him that we ourselves have family in the military and take offence to this statement. He had said that it was not a good time to talk and I had asked to have them call back to discuss the situation. To this point have heard nothing. I believe she may have the situation reversed. We had performed so much work on the van that it required we have it for a week. Between the nearly 50 hours of labor to perform the work and the near $2000 in parts, we were much less than the dealer. We also performed several maintenance items at the same time as suspension work, steering work, water pump replacement, power steering work, tune up, etc... We did not just fix a couple oil leaks as she had stated. Between the over lapping labor discounts and the $545.99 military discount they had received this brought a nearly $7000 worth of repairs to an out the door total just below $5200. When they had seen the difference in price verses the other shops this is when they had decided to have us do the repairs and approved all this work. I glad to see that there are no complaints on the vehicles condition after performing so much work. We always try to do our best and describing what services are being performed and at what price. We offer for customers to look at the vehicles with us while on the hoist's and to have a full understanding of all the options for repairs such prioritizing them. The Nyman's chose to do it all at the same because they could take advantage of large savings with overlapping labor. I do thank them for the business, and hope to retain them as customers. And thank you Mr. Nyman Sir for your services. We always feel most appreciative for what our armed forces do for our communities and our country. Phil Pecora Litchfield Auto Repair