They charged me $75 to change my oil and filter. And even though I had an appointment I waited 5 1/2 hours for my car to be done. I've had this car for five years and every time I change the oil it costs 40 bucks. I definitely will not be returning to this repair shop.
DF thank you for your review. As the owner I take all reviews very seriously. I apologize if we did not exceed your expectations. Your review states you were not happy with the price or the amount of time taken. I would like to explain. Your vehicle had a full service oil change with tire rotation and full synthetic oil. We replaced the dirty air filter and tried to reattach a mirror that could not be done due to a cracked windshield. Mike had called you at 11:25am to discuss your vehicle and you had agreed to the price for services and authorized the air filter replacement. Anytime an appointment is made to drop off the vehicle for service, we prioritize services with customers who are waiting, and the work load on the technicians. We do our best to achieve an efficient repair that can minimize costs to be as competitive as possible. Your vehicle was completed just after lunch time. I know you had picked up later that evening. The only way we could perform this service quicker is if you were here waiting with it. You then would be a higher priority to minimize wait time. As far as the price unfortunately on oil changes with vehicles that require full synthetic oil we are limited to the cost of the oil and parts. There is no way to do this for any less. The $10 we charge in labor is not enough to even pay the technician for the work and time it takes to perform this service. I hope that maybe after some explanation and understanding of our industry, you will feel differently about our services. We strive to assure 100% customer satisfaction. If you have any questions, or suggestions please call me at 623-882-8700. My name is Phil. Thank you, and have a great day.
- Litchfield Auto Repair