5

My Jeep has been battling an nagging problem with the rear axle assembly for more than a year. The axle assembly had been rebuilt within the last couple years by another shop before I bought the Jeep. It's failed several times due to premature bearing wear with less than 12k miles driven since being rebuilt by the other shop. This past week the Litchfield Auto Repair team resolved the mystery responsible for the bearing failure. They determined the axle assembly had been bent and was causing the premature bearing wear. The previous shop didn't take the time to figure this out. Phil showed me the bearing wear and explained how the bent axle was responsible for the bearing failure. Litchfield even sent the axle housing out for testing to confirm their conclusion. After resolving the axle housing mystery they also installed new front and rear springs and adjustable lower control arms. My Jeep rides like new now! I choose Litchfield Auto to care for my vehicles because they are competent, transparent and committed to being fair and honest. The team is friendly and they stand behind their work. Thank you Litchfield Auto for all you do!

Thanks for the review, Bob! We're glad we could get to the root of the problem on your Jeep. On behalf of our staff, than you for your comments!

- Litchfield Auto Repair
5

Absolutely impressed!!!! In the last 8 months, I have now taken my Lincoln MKS to Litchfield Auto Repair to have a waterpump replaced; my 1966 mustang GT in for a tune up, and my Suburban in for a rear main seal leak repair. All 3 services were fairly priced but the most impressive elements in my experience was the honesty, the recommended suggestions for preventive care for the future, and the personalized detail given to all three vehicles. Mark, did a great job communicating with me during each repair and explaining what the repair of each area would mean to my hehicles performance. This is a differentiator from most auto shops. I’ve never had anyone take the time to explain to me the performance factors in repair. I have a fourth vehicle, a Mercedes CL55 AMG that has come upon its scheduled B plan service. I will be taking that vehicle in to Litchfield Auto Repair within the next 30 days. The prices at the Mercedes Service Department is over $700. I’m sure the cost will be fair less at Litchfield Auto Repair and I’m confident the quality of the work will be equal to that of the Mercedes Service Department since Litchfield Auto Repair has Mercedes certified mechanics. I’ll be sure to post a review after the service. Quality, price, honesty, and communication are still alive at Litchfield auto repair.

Thank you! We take great pride in providing quality customer service to everyone! We know how hard it can be to find an honest repair shop so we do what we can to make our customers want to come back in the future.

- Litchfield Auto Repair
5

These folks are good, honest, and NOT pushy. I will go on to say that they communicate well and offer reasonably distanced rides when they're working on your vehicle. But ultimately they are good, honest and NOT pushy! Which is what any car owner wants from a mechanic! The only thing I don't like is that when you walk in there is no reception desk... Just a waiting room so when you walk in for the first time it is confusing until someone pokes their head out of an office to greet you.

Thank you for your great feedback, Mary! We are glad we could provide you with 5-star service!

- Litchfield Auto Repair
5

Phil and team were great! My son's car was having a cylinder misfire on his spring break road trip. These guys diagnosed and resolved the problem within a couple hours of my son arriving without an appointment. The price was fair and service and communication was excellent. I now have confidence that my son will not be stranded on the highway on his way home.

On behalf of our staff, thank you! We are glad we could get your son's car fixed in time. We appreciate your business!

- Litchfield Auto Repair
5

I took my 1975 F250 here to have my motor rebuilt, suspension done and a lot of other small things that needed attending to. Shop is extremely honest and always kept me in the loop on what's going on next and what to expect. The price may seem a little high. But you're paying for the quality of the repair being done right the first time rather then having it done cheaply two, three, four times. Pay to have it done right the first time. I can't say enough about how awesome the work and staff are here.

Thanks for the awesome review, Andrew! We aim to provide the best service in town. We are glad we could provide you with 5 star service!

- Litchfield Auto Repair
5

I have been using Litchfield since i moved to arizona in 2013. Phil and his guys take care of all of my vehicles. I get my regular service done here and have had major issues they have fixed also. You could’t ask for a more honest group. Ive always felt like pricing was fair and reasonable and the work is excellent. Its rare to find someone who runs their automotive repair business with integrity but this is the place! Highly recommended.

We appreciate your continued support and recommendation, Christopher! Thank you for being a great customer!

- Litchfield Auto Repair
5

Excellent, professional, personable, and HONEST service. The cost of the needed repairs to my vehicle proved to be more than the vehicle was worth. Rather than drag it out and milk me for multiple repairs and the cost of multiple detailed inspections, which they easily could have done, Litchfield Auto Repair told me up front that the situation was beyond repair and financially prohibitive. They even DID NOT CHARGE for the inspection once they saw everything that was wrong. ALL of the other firms contacted insisted on charging for each inspection. Litchfield Auto Repair has won my future business for their HONESTY and INTEGRITY!!! Great place!!!

Jake, we appreciate your review. We are glad we could get the inspection done for your vehicle. We know how important it is to find an auto repair shop that you can trust and we're glad we can be there for you!

- Litchfield Auto Repair
5

My husband just picked up our family Jeep and it is perfect!! Phil and his crew came to the rescue!! This isn't the first car we have taken to him. He has fixed my 350z when I crashed it, he got my Nova running perfect to pass emissions, and he's worked on my husband's truck. I have never had any issues with his repairs. I feel bad for not writing a review sooner. We always shop around and find the best deal and Phil always wins. He always diagnoses and reviews the estimate before continuing. Very trustworthy man. We have referred people to this auto shop and will continue to.

Thanks for the 5 stars, Monica! We know that providing great work is what keeps customers like you coming back! We appreciate you taking the time to leave a review.

- Litchfield Auto Repair
5

Very sincere staff and clean shop. They fixed my 15 dodge Journey and replaced what needed to be replaced instead of what the dealer told me just to make a ton of money on me. My vehicle runs amazing and I only paid a fraction of the price that the dealer gave me. They also work on Diesels as well so bring your vehicle on down if it needs fixing. I will definitely return to Litchfield automotive.

On behalf of our staff, thank you Justin! We always try to provide fair and honest prices to our customers. We are glad we could provide you with 5 star service. See you next time!

- Litchfield Auto Repair
5

They are hands down the best shop I have been to. They were up front, honest, and took time to really discuss my car issues and did an amazing job. They answered all my questions and went above and beyond to make sure my car was safe and the work done right.When I called about a question on my new tires the owner drove all the way to my work to make sure they were done correctly. Now that speaks volumes about a company and shows they care not only about the quality of work they do, but also the customers safety.thank you for being a shop that cares about your customers safety and satisfaction. It means so much to me!! We will be using you as our new family repair shop. When I brought my car in I stated I didn't feel safe driving it. So thank you I felt safe and happy when I drove it away, as well as home tonight. Thank you and your amazing team.

Thank you Andrea! We want our customers to feel confident that they are getting the best service possible when they choose our shop. We are glad we could provide you with 5 star service and greatly appreciate your feedback!

- Litchfield Auto Repair
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