I picked the place due to its rating but I'm disappointed. There are only two lines that could have been replaced. Neither of which is more than $100 at a local parts store. Got charged $200.00. ok, so I get it, places need to make money, maybe there's a commission involved? Don't know but that seems rather steep for mark up. What's more when I look I can't tell which one was even changed. Leads me to think that maybe only a certain section was actually "repaired". If so that's even more insulting. I know they pride themselves on being honest but I "honestly" can't figure out what they did that should cost what it did...lesson learned.
Nick thank you for the review. I have called and left you a message to please come by so we can show you the hose that was replaced under your vehicle. I'm sorry if your disappointed with our service or maybe our price. I'm glad you have brought this up about the price. It's a very common thing in our industry. It's pretty simple, however if you don't know than it can be misconstrued. It's kind of like buying a hamburger.... You can get one for $1.50 or another place may have one for $8. The difference is you cant buy the $8 for a $1.50. The beef would cost more than $1.50. Why would anyone want the $8 burger ? Isn't a burger a burger ? ? We all know the $8 burger will be superior to the $1.50 burger. This is the same case with your hose assembly. The hose from Toyota for your vehicle has a cost of $396 and change. You could probably find hoses at the local auto parts store or online for as cheap as $25. Now the cheaper one may fit, may not leak, may not damage other components to your vehicle and may have a life-time warranty. That would be great..... Only if it were true. We as professionals and with a reputation for service at stake cant rely on "do it yourself" kind of parts. We use parts we can stand behind and yet maintain a level of quality for our customers and at the best price possible. In your case specifically the next best option would be the hose from Toyota at nearly double the cost. So in fact we checked your vehicle and diagnosed the leak for free. We had provided an estimate for repairs. You approved the repairs. The Repairs were made and we cleaned up the fluid mess under the vehicle at no extra cost. Your car is back on the road with no concern other than cost and you need to come by so we can show you where it is located. And at a "Fair and Honest" price. Just to clarify there are NO COMMISSION EMPLOYEES at Litchfield Auto Repair. Everyone is on a salary which is one major difference between the competition and our shop. No incentives just quality for every job every time. Thank you for the opportunity, and hope to maintain you as a valuable customer. Phil Pecora (owner)
- Litchfield Auto Repair