Litchfield auto is no good. I took my car there and they did a diagnostic test. They then refused to except the aftermarket alternator from my extended warranty although I said it was OK to do so, instead wanted to use an oem part for $1000 saying he didn't use aftermarket parts. The mechanic Dave told me he had dealt with my extended warranty Endurance in the past and had to have been aware Endurance uses aftermarket parts. I was charged over $200.00 for a diagnosis without any work being done on my car because Dave refused to use the aftermarket part even though I insisted which in my opinion is contradictory to their logo that he's a honest mechanic. Also the aftermarket alternator warranty was longer than the more expensive one Dave of Litchfield Auto wanted to use.I intend on contacting the Attorney General and making a consumer complaint. Beware Litchfield Auto 🛺.
Thank you Mr Hill for taking the time to leave this review. I'm not sure how we are looked at as this dishonest shop in this case. Your vehicle had multiple electrical concerns in which we had diagnosed. Your vehicle needed an alternator and a horn. We had spent 2 days on the phone with your warranty company to get approval. The warranty company wanted to supply the alternator. We refuse to install supplied parts. We need to be able to warranty all of our work. Your warranty company wanted to ship us a part, have us install it and then warranty the work. I'm sorry we can NOT operate a business in that manor. I dont know if they were to send us a used part, aftermarket part, or even the correct part. Let alone be able to stand behind a repair in which we are not sourcing the part. Sure you had to pay for the diagnostic time, but we spent more than double the time we charged you for trying to reason with your warranty company. You must understand, if we use a part that fails and can potentially cause damage to other parts (in this case computers, switches, etc..) that could make us liable for those damages. I dont know of any shop that would be willing to risk liability to install a supplied part just because the warranty company said this is how they do it. We look out for the best interest for our customers. Maybe you should be complaining to the warranty company that you spent all that money with and they are looking for a way out of a claim. Most quality warranty companies would have allowed the use of a factor replacement alternator. Unfortunately due to "Endurance" warranty now we are the bad guys. If you would like for us to repair your vehicle with a part that we would supply, I would be more than happy to earn your business. Please call me to discuss and have a great day. Phil Litchfield Auto Repair (623) 882 - 8700.
- Litchfield Auto Repair