2

Paid $60 for them to look at my car, all I got are OBD2 codes. They wanted me to pay another $250 to look into the codes? What’s next? How much more do I need to pay to get any repair estimates? I have my own OBD2 scanner, costed me less then $60. I will not go back.

Thank you for taking the time to leave a review. To be clear we charge a $59 inspection fee. This is not to just "code read". We inspect your vehicle and that does include gathering codes. However due to how complex vehicles have become and how technology from one manufacture to another is so different we now have to "inspect" the vehicle. Many people confuse this as a simple code read. A "code read" is a tool for diagnostic. It's also a gimmick from auto parts stores. They will perform a "free code read" and then provide you with a list of parts to purchase. Great sales approach. In some cases it works. Thru the process of elimination or maybe your vehicle has a code that is very specific thus making it easy to guess. We dont ever know until an inspection is performed. When we "pull codes" its with an actual diagnostic scan tool. This means we may get even more codes than the generic OBD II codes your code reader gives. This is why we have to "inspect" every vehicle. Sometimes its obvious and quick as to what the problem is and other times there could be multiple codes and multiple issues to address. To be fair to our customers we dont play the game of throw parts at it like an auto parts store. Were here to fix your vehicle, thats the "service" part of our business. We charge a very small fee for this service and it insures that both us and our customer can be on the same page before proceeding. It seems to be the only fair way to do this as different vehicles and different problems all have such different costs. We would not want to charge you for a full diagnostic up front to find the last guy who changed your vehicles oil left something loose and it was a quick and easy thing. And believe me this happens a lot. I would very much appreciate to earn your trust and your business. Please call me to discuss (623) 882 - 8700. My name is Phil. Thank you

- Litchfield Auto Repair
4

Thanks for leaving us a rating, Antonio. Let us know how we can earn your five-stars next time!

- Litchfield Auto Repair
5

Litchfield auto repair is always so patient with me! I don't know much about cars and they always take the time to explain my cars issues to me. The employees are very nice and helpful!

5

Thank you for the 5-star rating, Mila, we really appreciate it!

- Litchfield Auto Repair
5

Thanks for the perfect rating, Heidi!

- Litchfield Auto Repair
5

Pay your employees more

Thanks for the 5-star rating, Andrew!

- Litchfield Auto Repair
3

Long day, more than quoted.. Actually cheaper at dealer.

5

I didnt get to use them this time it ended up just being my tires.. but for a great automotive mechanic, honest and very customer friendly you will not be disappointed

Thanks for the fantastic review, Robert! We're glad you enjoyed our services.

- Litchfield Auto Repair
5

My Camry is 16yrs old, I had given it to my daughter for her first car and 40k miles later it was needing more repairs than I would like to admit at 144k. Mark had it looked over and was brutally honest that the repairs would be more than the car is worth possibly. We discussed the used car market and that despite all the repairs needed the engine and cosmetics were in great shape. knowing how good the shop is, I had them do all the repairs that they had found in diagnosis. I was wanting the car done before driving it back to Pennsylvania within a few days of dropping it off. Not only the final price was within 20bucks, the owner of litchfield did the work since they were short handed, and the car drives better than when I got it at 40k miles. It was worth every dollar I paid litchfield motor to repair it. Again thanks for the great service from everyone at the shop!

We're so glad you liked our service, Adam! Thank you for sharing your experience and your positive review!

- Litchfield Auto Repair
5

Thank you for taking the time to leave us a perfect rating, Alaina!

- Litchfield Auto Repair
Litchfield Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Litchfield Auto Repair (623) 882-8700 if you have any issues in accessing any area of our website.